Shipping policy

Thank you for shopping ThugNghosT. We aim to provide you with a seamless and enjoyable shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing:

  • Orders are typically processed and shipped within 14-21 business days after payment confirmation, excluding weekends and holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Shipping Methods:

  • Shipping rates and delivery times vary depending on the destination and selected shipping method. You can view shipping costs and estimated delivery times during checkout.
  • We partner with reputable carriers to ensure reliable and timely delivery of your orders.

Shipping Destinations:

  • We currently ship to addresses within the U.S. If your country or region is not listed, please contact us for assistance.
  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or undeliverable addresses.

Shipping Fees:

  • Shipping fees are calculated based on the total weight of your order, shipping destination, and selected shipping method. You can view shipping costs during checkout before completing your purchase.
  • Some orders may qualify for free shipping promotions. Please check our website or promotional emails for any ongoing offers.

Customs and Duties:

  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fees.
  • Customs policies vary by country, so please contact your local customs office for more information on applicable duties and fees.

Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email to track your package's journey.
  • Please allow up to 24-48 hours for tracking information to become available after shipment.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Please review product descriptions for any applicable shipping restrictions.
  • We reserve the right to cancel orders or adjust shipping fees for items that cannot be shipped to certain locations.

Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team at [customer service email or phone number]. We're here to assist you!